Reply from Telegram
No support dashboard needs to stay open. Reply to the relevant message in Telegram and the answer returns to the website.
Live chat without another inbox
Website live chat with replies from Telegram
A visitor writes on your website, the owner receives the message in Telegram, and the reply appears in the same website chat. I install it on Joomla, WordPress and custom websites without a mandatory subscription.
Try the working version
This widget is already running on tema.name. Open it, write a test message and see the same interface that can be adapted to your website.
What the website owner gets
Joomla and WordPress
I connect it to the current template without moving the website or replacing the CMS.
Mobile interface
The chat accounts for the iPhone and Android keyboard, keeping the field and send button visible.
Sound and unread count
The visitor receives a sound notification and a clear unread counter.
Your design
Colours, wording, languages and contact fields are adjusted to the brand.
No mandatory subscription
There is no required monthly charge per agent or conversation after installation.
How the conversation works
Visitor writes
The protected form sends a message from your website.
Telegram notifies
The bot includes the message, source page and visitor contact.
You reply
Use Reply on the relevant Telegram message.
The answer returns
The open website chat receives and marks the answer as new.
When a custom chat is the better option
It suits an owner or small team that values a personal response, a simple workflow and control over data. A large call centre that needs agent routing and advanced reporting will usually be better served by a dedicated platform.
Installation cost
| Option | Included | Price |
|---|---|---|
| Start | One website, one Telegram owner, colour adaptation, installation and testing | from PLN 690 |
| Multilingual | Up to three languages, separate copy, analytics events and extended form | from PLN 1,190 |
| Integrations | CRM, n8n, Make, multiple recipients or an AI assistant | quoted |
Security and privacy
- secret Telegram webhook and owner verification
- request rate and body-size limits
- basic bot protection and safe text rendering
- conversation data outside the public web directory
- automatic history removal after the agreed period
- file uploads disabled until they are genuinely needed
Custom chat, JivoChat, Tidio or Crisp
| Criterion | Custom chat | Cloud service |
|---|---|---|
| Owner replies in | Telegram | Provider app or dashboard |
| Subscription | Not mandatory | Depends on plan and agent count |
| Design and logic | Can be changed | Limited to platform settings |
| Large support team | Requires development | Usually built in |
Frequently asked questions
Does the visitor install an app?
No. Only the owner uses the normal Telegram app.
Does it work on Joomla?
Yes. It does not depend on a particular Joomla component and is adapted to the template.
Can it be installed on WordPress?
Yes, through a small plugin, the theme or a safe script integration.
What if the visitor closes the page?
The form can ask for Telegram or email. A limited conversation history is also retained in the browser and on the server.
Can AI answers be added?
Yes, but a human workflow should be proven first. AI can later handle repetitive questions and hand difficult cases to the owner.
Is there a monthly fee?
Not for the chat itself. External API or hosting charges may apply to optional integrations.
Installation estimate
Show me the website that needs chat
Send the website address and CMS. I will check the template and confirm whether the standard installation fits.